Mental Health Program Manager
- - Mental Health
- Indianapolis, IN, USA
- Full Time
Mental Health Program Manager
Damien Cares Team
Damien Center empowers communities and persons affected by HIV/AIDS in the state of Indiana by being a leading resource, provider, and advocate for comprehensive HIV/AIDS care, prevention, education, and related services. Damien Center, Damien Cares and Damien Pharmacy provide client-centered social services focused on care coordination, clinical and pharmacy services, mental health, housing, and nutrition to the Indianapolis community.
The Mental Health Program Manager (MHPM) will join forces with a diverse team of providers and staff to foster an environment of client-centered care. This position will provide supervision for all mental health and substance abuse programming across a multi-site care network. They will develop strategies and practices to elevate quality of care and improve service delivery. In addition, they will provide psychological treatment and counseling services – both individual and groups – to clients diagnosed with a mental illness and/or substance abuse. Assistance will be provided in other areas such as HIV/AIDS-related issues such as stress management, relationship/marital problems, self-esteem, family and parenting, and crisis intervention. The MHPM will collaborate with providers and supportive services staff to deliver quality, equitable and inclusive patient care in compliance with local, state, and federal regulations and guidelines.
Duties and Responsibilities:
This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.
- Participates in decision-making, teaching, mentoring, and collaboration with the multidisciplinary team to advance the patient plan of care.
- Provides broad oversight and leadership for all Mental Health and Substance Abuse programming, develops overarching strategies to systematically improve care and services.
- Identifies quality improvement benchmarks, performance expectations, and opportunities for development for all Mental Health Program (MPH) staff, tracking their processes and outcomes accordingly.
- Oversees program expansion and new service implementation in conjunction with Clinic leadership and CEO. Including the creation of new positions or titles, and the hiring/onboarding of additional personnel.
- Monitors program development and strategic growth initiatives, generates project reports, outcome documents and cost-benefit analysis, consistently reporting data to the CEO, Board of Directors, and leadership teams as appropriate.
- Collaborates with Finance team to develop thorough MHP budget, regularly provides spending and status updates to organization leadership.
- Maximizes grant utilization by maintaining an active knowledge of grant requirements, as well as county, state, and federal regulatory standards of care.
- Participates in evaluative and quality assurance activities to ensure professional accountability to the agency, funders, and clients served.
- Monitors client enrollment – including patient referrals – and retention in all mental health programming.
- Facilitates ongoing MHP team meetings to generate feedback into process improvements, and standardization of policies and procedures.
- Develops a comprehensive, individualized service/treatment for plan for assigned clients by assessing medical, psychological, and service needs, as well as soliciting client feedback, input, and agreement.
- Coordinates services required to implement treatment plan, monitors clients to assess efficacy of treatment, re-evaluates at regular intervals and adjusts plan as needed
- Provides substance abuse counseling and treatment, including pre-treatment recovery readiness programs as well as harm reduction education and prevention
- Regularly engages with clients to ensure retention in care and successful treatment outcomes, including face-to-face interaction, email, phone, and fax, documents all encounters in Electronic Medical Record (EMR) software
- Conducts referrals to care coordinators or medical providers as needed
- Adheres to the National Monitoring Standards set forth by the Health Resources Services Administration
- Adheres to the Program Standards of Care for HIV Services set forth by the Marion County Public Health Department Ryan White Services Program
- Represents Damien Center at community events and meetings, as requested, to coordinate and provide collaborative care.
- Contributes to internal and/or external committees as requested or assigned.
- Prepares both monthly and quarterly reports as required by program and/or grant funders.
- Performs special assignments and other work, on an as-needed basis.
Education and/or Experience
State of Indiana Professional Licensing Agency-issued Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor (LMHC), AND State of Indiana Professional Licensing Agency-issued Licensed Addictions Counselor (LAC) or Licensed Clinical Addictions Counselor (LCAC) AND three years' professional experience as a mental health counselor and/or substance abuse counselor preferred. Experience conducting medical and psychosocial assessments, interventions, follow-ups, and evaluations required. Experience providing outpatient substance abuse treatment and counseling, risk relapse prevention, and crisis intervention for high need clients required. Expert knowledge of neuro-psychiatric medications and side effects required. Minimum of two years supervisory or management experience preferred. Bilingual English/Spanish-speaking preferred.
Candidates may be requested to complete a pre-hire clinical assessment.
Knowledge, Skills, and Abilities:
Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Experience working with persons affected by HIV/AIDS desired. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.
Other than English language proficiency preferred.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.
The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
- The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office setting, with sustained use of a computer.
- The noise level in the work environment is minimal to moderate.
- Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.
- FLSA Status: Exempt, Full-Time, Salaried
- Benefits: Complete Benefits Package Available
- Leader: President & CEO
Damien Center is an Equal Opportunity Employer
Please apply at www.damien.org/job-opportunities
This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time.