Damien Center
  • - Support Services
  • Indianapolis, IN, USA
  • Full Time

Care Coordination Program Manager
Support Services Team

Damien Center empowers communities and persons affected by HIV/AIDS in the state of Indiana by being a leading resource, provider, and advocate for comprehensive HIV/AIDS care, prevention, education, and related services. Damien Center, Damien Cares and Damien Pharmacy provide client-centered social services focused on care coordination, clinical and pharmacy services, mental health, housing, and nutrition to the Indianapolis community.

Position Summary:

The Care Coordination Program Manager provides direct supervision to the Care Coordination team. This position monitors implementation of the IDOH HIV NMCM Program and ensures completion of all program requirements, while monitoring and evaluating fidelity to and effectiveness of the ICT process. The care Coordination Program Manager ensures productivity and deliverable requirements. The ICPM completes quarterly productivity and practice evaluations. This position completes monthly and quarterly engagement reports.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

• Provide direct supervision to Care Coordination program and team.
• Implement and monitor program processes to meet IDOH HIV NMCM Program requirements including HRSA practice standards grant deliverables, HRSA Program Standards and Quality Management activities.
• Develop program objectives and performance measures in collaboration with ICT Senior PM/Director.
• Monitor monthly and quarterly service provision data and reports.
• Monitor insurance and benefit enrollment and recertifications.
• Monitor and report program Quality Improvement performance measures.
• Develop, implement, and evaluate training procedures and processes.
• Complete periodic practice evaluations to increase staff development and awareness.
• Assist in staff development and enrichment activities.
• Provide HIV Case Management according to program and client needs.
• Performs special assignments and other work, on an as-needed basis.

Education and/or Experience:

Bachelor's degree in social work, business, psychology, sociology, or related field required. 1-3 years' experience leading a team required. Experience in case management, social services, HIV care & wellness or medical services preferred.

Work experience may substitute for education requirements on a case-by-case basis.

Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.


To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands:

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.

FLSA Status: Exempt, Salaried, Full-Time, 

Benefits: Complete Benefits Package Available 

Leader: Director of Support Services

Damien Center is an Equal Opportunity Employer

Please apply at www.damien.org/job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time.

This position has been closed and is no longer available.
Damien Center


  • Sign Up For Job Alerts

  • Follow Us On Social Media

  • Follow Our Jobs On Facebook Follow Our Jobs On Twitter
Donate Calendar News Patient Portal Habla Espanol Damien Center Client Care & Services Testing Prevention About HIV / AIDS About Us Get Involved